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2018-09-18
1/5
poor leather chair quality that they will not stand behind
"My daughter purchased a "bonded leather chair and ottoman purchased for $500 4 years ago. The "leather" has completely pealed off of the seat and arms. Note my daughter works long hours, lives alone, no pets, no smoking, no children, so less than normal wear and tear. The website states they have quality products "backed by our full satisfaction guarantee". Not true! I called and sent pictures. After 4 phone calls was told by a claims manager (very nice) that since the chair was 3 years off warranty they could only offer 25% off of another chair. Why would we want another "disposable" $500 chair? VERY POOR QUALITY. Will never purchase from them again. And, by the way the nice family that began Plow and Hearth sold the company in 2010 to Evergreen a global wholesale company. Perhaps the best illustration of their concern with quality and "our full satisfaction guarantee" is the fact that the link to "The Plow & Hearth Guarantee" on their website is non-functioning. Figures."
