"I was really concerned about this purchase after reading a lot of negative reviews. Looking closer, I think a lot of people set unrealistic expectations. I received exactly what I ordered and received it in time expected. S9 open box. Great condition. Tracked via USPS and delivered on time. Great value and excellent service. I didn't expect a factory sealed brand new phone. If you want a good value, you shouldn't either. Also, dont order without a method of shipping with tracking. Case was good quality. Didn't care for screen protector."