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2024-07-02
5/5
Excellent service and very responsive
"I had an issue with my order and sent an email, explaining. The company responded almost immediately and promptly addressed my concerns. I literally could not be more pleased at how this company handled this entire transaction. Strongly recommend.
JL"
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2021-09-18
5/5
Outstanding Customer Services, without parallel
"I had ordered two items back in June. Unfortunately, I didn't open them for use until last week. I ordered the wrong items, actually, totally my fault. I reached out to Customer Service. I received a very prompt and courteous response, explaining the return steps. I let the Customer Service gentleman, Cameron know, that I ordered the wrong item and had opened one, but had not used it. Again, I received a very prompt response telling me that it was no problem returning both, as long as they were unused. Then, today, I sent both items back and provider the Company and Cameron with the USPS information. THEY ALREADY CREDITED MY CREDIT CARD. I cannot remember ever having such excellent customer service on a return...prompt, courteous, polite, helpful, friendly. JUST WOW. This Company really stands behind their products. WELL DONE VAPOR AUTHORITY. Best customer service experience I have ever had."
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