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2014-08-23
1/5
"This is the single "WORST" experience I have ever had ordering anything on-line. I placed an order for my college books almost a month ago. After I placed the order I received e-mail confirmation that my books were preparing to ship. After 2 weeks the books had still not shipped then I got an e-mail that 1 was back ordered (would have been nice to know when I placed the order) and the other one they didn't have at all through the market place. I then replaced the order for the second book directly from them, paid $23.00 extra to have the book overnighted. It never came so I called over a week later and they said it ships 3-7 days after they place the order internally not after I place the order but they guaranteed me it would ship last Thursday. It didn't ship so I called yesterday and was "promised" by someone named Dawn that it was going out yesterday 1 day air and I would have the book Monday. I just called this morning to confirm the book was shipped yesterday and was told they don't even have the book!!! The customer service reps are very unapologetic and could care less. THE WORST!!!! - DO YOURSELF A FAVOR AND DO NOT PLACE YOUR TEXTBOOK ORDERS ANYWHERE BUT THROUGH TEXTBOOKX. By the way...I know why it's so hard to find their phone number. It's certainly because they don't care about their customers. THe number is 1-***-***-****!! GOOD LUCK!!"
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