Overall quality of the company

Pricing of products and services

Value the company offers

Is easy to do business with

Is trustworthy

Is committed to quality products and services

Is consumer focused

Likelihood of customers making future purchases

Likelihood of customer recommendations

Variety of brands and products offered

Overall quality of ordering process

Overall product shipping and delivery process

Delivering products on-time

Delivering products damage free

Being updated on the exact date the delivery was sent

Overall technical support

Overall customer service

Customer service being trustworthy

Customer service being easy to reach

Customer service resolving problems

Overall web site