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2017-10-11
1/5
How can such an extablsihed company be this money-grubbing incompetent?
"So my brand new - I mean 50-days old Inspirion 13 was charging sometimes and not charging other times. Once I got down to 13% so I had to call dell to figure out what was going-on. I got Tech Services and a guy spent 2 hours on the phone with me troubleshooting. Since the Hardware check came through fine, he determined it was a software issue and we did a lot of work. So it didn't work so 48 hours later I called again. After collecting a tidy $190 for a one-year tech services warranty AND of course a service charge for their services that day, I spent 9 hours on the phone trying to reverse some Bitlocker issue caused by the first call two days before. I was assured by the Technical that the whole 10 hours was NOT spent on the charging issue - just to un-do the first guy's damage to my software. They decided to send me a box to send my computer to their service depot. I figured since I would wait anyway I would order a new charger from Amazon. Wouldn't you know the whole problem was the charger - there was never a problem with the computer after-all... My computer - running at the beginning of all this perfectly, has not run well since. What a bunch of screw-ups. After 20 years, and 13 computers (including the ones bought for my 3 kids), this will be my last Dell. Will never ever buy one again. Enjoy your extra $190 - you will never get another cent out of me again."
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2013-07-06
5/5
"I have used remotesandkeyes.com 4 times over the last 5 years. Every time was the same. Prompt AND free shipping and a remote with easy-to-follow directions to program. For 3 different cars it worked perfect every time - and you end up paying about half-price from what the dealerships would charge. You have to know where the valet button, etc.. is in some cases,m so you need to have a rudimentary understanding of your system."
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