"We ordered a Butcher Paper Towel Holder on 3/1/15 for $109.00 . We received it yesterday 4/30/15 & are shocked at the shoddy quality. It was very loose & didn't stand straight, so my husband tightened it. Then we noticed that the tear off bar was installed upside down, so he had to take it apart and reassemble. The black paint is chipping off of the cast iron. I tried to call CS. After almost 15 minutes on hold, had to leave message. No call back yet!"