- STORE REVIEWS
- PRODUCT REVIEWS
2002-06-23
5/5
"I went shopping for a Hoya camera filter that was stolen from me nearly 7 years ago. I shopped locally long ago, but quit looking for it after all the local camera supply companies told me that they coud not get it.
Recently, I checked B & H and although they could get it, they wanted nearly 3 weeks. Then, I tried Canoga Camera. Online, they were significantly cheaper than B & H, so I called Canoga Camera to verify they could get these items quickly. I spoke with a man named Greg. Greg explained that they had and could ship the Polarizer same day, but it would take about a week for the R/B filter. A week sounded fabulous, as I was getting ready to leave on a photography trip over the 4th of July, and wanted my favorite filter. I then requested that he place the order. He then responded that I should place it online, as it would be handled faster.
The items I ordered online were:
1 HOYA 52mm Polarizer Circular HMC (a replacement for one I broke)
1 HOYA 52mm Vario Polarizer Red/Blue (the hard to find/ stolen one)
I also requested in the "Special instructions" field, that the filters be shipped seperately if there would be a signifigant amount of time before the R/B would be shipped.
Immediately after I placed the order, an automated order confirmation was sent to my e-mail address confirming the order. By midday Monday, I received an e-mail directly from UPS stating that "At the request of CANOGA CAMERAS, this notice confirms the following shipment has been sent." It gave tracking numbers and all. The package arrived at 2:00PM Tuesday. It was a simple, padded manila envelope (you know, one of those with bubble wrap inside). Inside, a new, boxed Polarizer filter, an invoice, and a free cleaning cloth.
Late Thursday, I received another UPS tracking e-mail. I watched this package, and it too, was delivered around 2:00 on Friday. However, all didn't go so well. The package looked as though it had been run over by a UPS truck! I almost refused delivery, but I chose to open the package in front of the driver. Inside, the paper filter box was trashed, but the leather filter case and the filter itself were in pristine condition. I was impressed that a glass filter survived-- but I guess the packaging helped save it.
Canoga Camera offered competitive pricing, excellent customer service, and new, sealed factory products. They even only charged the regular $6.95 for shipping, even thou they shipped two seperate packages. This is definately a 5 Star company, and the place I will turn to for future camera purchases!!!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Speed of web site
Web site reliability
Web site being easy to use
