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2013-10-05
1/5
"Worst Brand ever!!! Purchased my Gateway laptop model NE56R in November 2012. Summer 2013 came by and by June my screen all of a sudden had a small internal wriggly line on the right hand side, the next day I had a flashing blue screen. Called customer service whom told me I had to send it in to their repair center for diagnostics. Received a call back from diagnostics dept. who was accusing me of breaking the screen when my laptop does not even move from my Table. it's a simple flip up and flip it back down. Customer service wanted to charge me $300 to fix the screen, I had to dispute and tell them to have a manager call me. Manager called me back and unfortunately had to pay $175 just to fix the screen. Now I have a dotted line going across the middle of the screen and it's only been 4 months since they fixed it. NEVER BUY GATEWAY!!! Wish I had looked up the reviews before purchasing."
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