- STORE REVIEWS
- PRODUCT REVIEWS
2021-05-05
1/5
Musicians Enemy
"0 STARS if I could! I recently purchased 2 NEW guitars and upon receipt I am not happy with what I was sent.
The first guitar I received (Schecter Guitar Research C-1 Platinum Electric Guitar Satin Transparent Midnight Blue) SKU #H96103000002000 is clearly a very used guitar. It is covered with dead skin and hair. (GROSS) Has grime in the switches and compartments. It also has a lot of dings nicks and scratches all over the guitar. It was not shipped in its factory box and only shipped in a Jackson box wrapped in a minimal amount of bubble wrap. It is clearly a very used instrument and NOT NEW. Considering musicians friend has listed an open box for $383 and I paid $509 I asked for either like a price adjustment for the used instrument or I would have to return as I feel I did not get what I paid for.
The second guitar in the order (Ibanez AEWC32FM Thinline Acoustic-Electric Guitar Purple Sunset Fade High Gloss) SKU #J50303000008000 Also appears to be not new. Possibly an open box or floor model with very tarnished strings and lots of hairline scratches across the body of the instrument and some dings.
I am really disappointed in the quality of the instruments I have received from musician’s friend.
After speaking to customer service they would not discount the price to the used price of the Schecter Guitar ever though they have one for sale as used open box for $383. The rep said her boss wouldn't allow it and only offered 10% off the guitar. I declined and chose to return both guitars as both are clearly NOT NEW and they had an opportunity to provide good customer service from they horrible and gross mistake but chose to lose business and a customer instead.
If you look up complaints for them, this is very common for them to send used instruments or floor models. I plan to post a BBB complaint following this review. Take your business to zzounds."
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
