- STORE REVIEWS
- PRODUCT REVIEWS
2022-05-22
1/5
Fraudulent practices!
"I ordered a replacement blade for my Cuisinart Chopper over the phone and provided my mailing address along with my email and never received a shipping confirmation. 3 weeks later I contacted Maria who had taken my order and told her I had not received a shipping confirmation. She claimed that she emailed the confirmation and that the item had been shipped. I requested the tracking number and noticed that the item was in transit back to the store. I reached out to Maria who said that I did not give her my apartment number and that she would contact the post office to add my apartment number. Two weeks went by so I called Maria again who told me the package had been returned and that she would reship my item. Another two weeks went by, I emailed the company and did not receive a reply. I called Maria to ask what was going on and she said that a refund has been issued and that there would be an additional fee to ship my item because I provided an incomplete address. I told her I had provided my full address and that it was not my fault if she did not write it correctly, she was extremely rude and condescending, she told me to order from another company and hung up on me. I do not recommend purchasing anything from this second-rate company. UPDATE: BUYER BEWARE! Small Appliance conducts fraudulent practices. Maria from customer service told me that a refund was processed for the item I never received. I checked with my credit card and Maria did not issue the full refund. I am reporting the company to Visa and the Better Business Bureau. Not only did Maria give me the runaround for nearly 2 months but flat out lied to me multiple times. By the looks of all the reviews I read I'm not the only one who has been scammed."
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