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2020-01-17
1/5
Don't waste your time or money
"I have been ordering from OP since 2006, most recently their booklets. I paid extra for 100 lb. paper, as I have in previous orders, and I paid for expedited shipping so it would be here in time for an event. The product I received was NOT printed on 100 lb paper, but something far cheaper and inferior. For the last two weeks, I have been sending images, as requested by their customer service dept. I have sent all angles, multiple pieces, side-by-side with the previous order, etc. Today they told me that I have to mail them 3 samples so they can see them in person! Not only do I not have TIME for this, but they refused to give me a pre-paid shipping label and said it would be a "minor cost" on my part. Excuse me, but I shouldn't have to spend more time and money to get THEIR mistake handled, especially after a two week run-around.
I have sent them in via USPS Priority and called this week (a month after receiving my defective product), and they said they never got it (even though my tracking number proves they have) and I would have to send them in again!! AGAIN!?
They refuse to re-print or refund these and are therefore going to lose all of my future business. I am shocked that a company would choose to treat any customer like this, especially on that has been with them for 14 years...
They have only offered empty apologies and have cost me more inconveniences, and my small business MORE MONEY! Bottom line: what I got is not what I paid for and I shouldn't have to jump through hoops for weeks on end and spend more money to get what I ordered. I am left disgusted and ifuriated."
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Merchant Member
2019-04-04
5/5
Awesome
"Love this company - consistently awesome, fast turn around, good quality products, and great price!"
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