- STORE REVIEWS
- PRODUCT REVIEWS
2006-07-27
1/5
"Absolutley a HORRIBLE experience with these clowns. My computer started spontaniously re-booting itself several times an hour, - an indication of a hardware problem. Took it in to the Phoenix store to have it diangnosed, they stated they could not reproduce the problem, but they decided they had to go into Windows XP and change all my settings, lost all my restore points, ignored my antivirus - antispyware software telling, me I needed to buy a back up from them (I didn't), changed all my settings on my firewall, changed several of my peripheral device settings, then declared the problem fixed. (It wasn't) They'd be happy to look at it again for another $120 payment. NO thanks) I had my Credit Card Co file a charge back for fraud. Took it to a different company who fixed it the same day (faulty power supply unit.) NEVER take anything into these clueless yahoos. I will never purchase anything from them again. Jill, Phoenix AZ"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
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Resolving problems
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
