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2017-08-03
1/5
Horrible customer service
"I placed an order for HeartWorm medication on 7/30/17 and decided to use this company for the first time. I did not hear anything from the company that my order had been shipped so I contacted them today via chat. The rep advised me that they have not even contacted my vet yet to get the approved, but she would have their pharmacy contact my vet today. I then asked for expedited shipping since this was their mistake, and they could not find the time to get around to contacting my vet, and she offered 5 business days delivery. I explained that I was upset, and I felt like she should have it next day delivered since they made the mistake and did not contact my vet yet (their site says they contact the vet within 24 hours). She then said she could not offer me the 1 day expedited (which is an option when you check out), but would give me 3 day expedited. Poor customer service, and they do not seem to even care. I will not be using them again. Make sure if you order something from them, you check the status, because they may forget about your order."
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