- STORE REVIEWS
- PRODUCT REVIEWS
2012-09-07
1/5
"I ordered a product from Vita Digest but received a completely different product. It had a different name, and did not look anything like the photo on their website. They said that I had to return it on a way that was trackable and I had to pay the return shipping cost to get it back to them (after numerous phone conversations). The rep claimed that they would reimburse me for the return shipping cost since they had sent me the wrong item; and that I would receive the correct item from them. Then, no word, nothing, until I got my credit card statement with a miniscule reimbursement of a portion of the cost of the original item, which was ironically LESS THAN the cost to ship it back to them. When I called and finally got a manager she said it was not their fault because the item they sent me had the same SKU number as what I ordered. I pointed out that both the name of the product and the photo did not match what I ordered, but she said it’s the SKU number that determines whether it’s the same [not whether it really is...]. I challenged the remainder of what I paid through the credit card company. It’s still in dispute management. I am just stuck with the cost of the return postage and the hassle. Never buy from Vita Digest."
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