"I ordered a 1080 To Hydro GFX the same day it came out and paid extra for 2 day express delivery. Immediately after purchasing the item, my order went to "pending verification" for which I had to call and chat with a customer representative.
I called customer service and spoke to a representative to confirm my order where I was informed that processing may take up to 3 business days.
I was puzzled by the long processing time and asked to verify if the item "was even in stock" to which the rep confirmed that it in fact, was in stock.
I confirmed the order and the payment cleared, but the order was not processed the same day and was left hanging in the warehouse until Monday morning.
Waking up Monday morning, anxious to receive a tracking number and shipping confirmation - I awoke to a generic message along the lines of "Unfortunately the item is out of stock, but will be back in stock on May 8".
So now 4 days since purchase, with the payment already cleared. I have to ask for a refund that will take up to 5 business days to go back into my account.
Not only am I 10 days later to the purchase, I am going to miss any available stock during this time and now I can't sell my old card on May 5th to a buyer that I scheduled with.
10 days, a loss of $350 in the sale of my previous card and a complete and utter waste of my limited time - I call Corsair to cancel the order and I complained to the rep in the most respectful and constructive manner explaining my frustration - to which he responded to with complete indifference.
Horrible inventory management and horrible customer service from people that don't care about their jobs and have no goals.
I don't understand how you can dissatisfy customers so badly and not care, and still maintain a job that you don't even want to be at.
This whole organization needs new leadership.
I will never buy another Corsair product out of principle and every single product I've ever purchased from Corsair, I will go back to my Newegg profile, give the product 1 star and a terrible review.
Screw this company, avoid at all costs."