"Firstly, they have everything on their website as stocked, you purchase your product and then you'll get an e-mail 2 days later stating that your item is out of stock. So all the best chasing them up via e-mail for a refund, because you'll end up sending e-mail after e-mail without them resolving anything. As for me, I've had to escalate a claim through PayPal and now am waiting for my refund, they should have just refunded me immediately when the item was out of stock. This has been a horrible experience. In my opinion, look elsewhere when looking to get cigar accessory products or similar."