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2019-12-19
1/5
Don't buy from here
"Never buy from Next Warehouse. Purchased a server - received it and it was defective and never turned on from the get go. Wants us to pay shipping to return the unit and in fine print says that we don't get a refund of we return a defective unit. Gary Yang was absolutely unhelpful on the phone and told us to drop it off if we didn't want to pay shipping (IN CALIFORNIA). I asked to speak to his manager - he replied telling me that he is the manager. I further asked to speak to whoever is above him. He told me that 'he doesn't come into work.' Pay the extra dollars and go somewhere else.
Here's a copy of what is needed in order to get a 'refund' for an item that didn't work on the first place upon receipt.
ATTN: RMA#S6301470
IEI USA Corp
138 University Parkway
Pomona, CA 91768
The RMA# will be valid for four business days so please ship back the package at your earliest convenience. Please ship the package insured and double boxed for your own protection. Product must be received in original box and packaging. All returns must have the RA number on the shipping label - please do not write on manufacture boxes. All products must be complete, including all components, accessories, cables, software and manuals. Additionally, if you have assembled or installed components, please disassemble or de-install item before returning. Return must be shipped freight pre-paid. Nextwarehouse will not issue credit or send replacement for any partial returns, product written on, or manufacture packaging roughed up through shipping.
All Terms and Conditions apply.
Please let us know as soon as possible if you have any questions or problems so that we can try to help you."
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