- STORE REVIEWS
- PRODUCT REVIEWS
2012-06-29
4/5
"BEWARE! Backdrop outlet likes to list things as "in stock" to get you to buy them, then miraculously after you order it, it is back ordered. Now I am stuck with a photo shoot coming up in 1 week with no backdrop. Not to mention, they don't even send you an email or anything letting you know that it is now back ordered. They just hope you don't notice, until you end up checking the status and discovering this lovely fact. Don't do business with them. Not looking forward to the phone call to customer service I have to make today, because according to most of the other reviews, it takes WEEKS for a refund.
UPDATE: I received an email from Erik, who offered to fix the situation. He explained that they were waiting for a shipment and could ship my backdrop priority mail to make sure I received it before my photo shoot. He made good on his promise! It arrived exactly when he said it would. I will do business with them again."
