- STORE REVIEWS
- PRODUCT REVIEWS
2020-01-23
2/5
Buyer beware!
"I've made numerous purchases from them over many years with great service but this time was horrible. We purchased a marimba for our son. They had a sale advertised on their homepage with 20% off and free shipping. There were no asterisks or disclaimers but they told us it didn't apply to our purchase and that there was a disclaimer. When we proved them wrong they simply argued and basically insulted our intelligence. They finally gave us a reasonable enough price and when purchasing it couldn't get the tax right. They kept trying to charge an extra 2% after not fully honoring their other incentives. To top things off when they sent me a link to leave a review and I left one. However they eliminated the part of the review that stated the above issues but left the instrument review. The sales people seem to be trained to handle these issues as they had excuses on the tip of their tongue. The manager I talked to was no better and they have yet to rectify their website and the stated issues. I am done with this company! Buyer beware!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Merchant Member
2010-02-23
1/5
"When I tried to order the item on the web page by phone I was told it was about 65% higher than stated. I then ordered off of the website, the order went through just fine but was later cancelled by an e-mail telling me the item was no longer available. I then ordered the same model elsewhere. Very displeased!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
