- STORE REVIEWS
- PRODUCT REVIEWS
2018-04-30
1/5
Left me high and dry
"After purchasing many pairs of shoes from this company, they closed with no notice and I was not able to return an expensive pair of shoes that caused cuts on my feet. I had not worn them but still had time to return them when a wore for a short while one day, having to return home with multiple cuts on my feet from the product. There was no direct way to contact Onlineshoes.com at that point as they had suddenly closed with no way to reach them. The best I could do was to work with the manufacturer, taking many hours of my time to make calls, emails, and social media inquiries to even find a way to do this. Because it was so time consuming due to having no support from onlineshoes.com, I ended up unable to complete the return fast enough for the manufacturer to accept them back.
Because this company has never apologized or offered a way to make things right, I do not trust them. I have an expensive pair of shoes that I cannot wear. My size is uncommon and so selling them for even half price is not realistic. I'm still trying to figure out how to modify them so they don't cause cuts in my feet.
Further, when I earlier had participated in their installment payment program so that I could replace several pairs of stolen shoes at once, they never provided me a clear invoice or balance. One would have to be an accountant to understand how they were doing their calculations. Even when I worked through the Better Business Bureau, they still did not provide a clear document showing how the balances were calculated compared to what I'd purchased. While they did shut down that program, they were never accountable for providing proper documentation for it. I'm not claiming that the final total wasn't correct, but I have no way to determine that short of hiring an accountant to talk to their accountant.
I feel this company is not accountable to its customers.
If I had received some notice and/or an apology and a way to discuss any outstanding issues, I would feel differently. My impression is that this company must have filed for bankruptcy. That happens, but to leave no notice or way to address any issues or even any explanation to customers is unacceptable. Some customers lost their payments without receiving the shoes they had ordered. Others returned shoes without getting their refund due them. I lucked out because the shoes I'd ordered were not yet billed so I didn't get charged for them, as far as I know, when they did not send them. But, others were not so lucky.
While I don't wish these people ill will, I would not make large orders from them and would very quickly return anything that doesn't work for you and track the refund so you get it quickly. If the same people are running this organization, I would be cautious because before they went bankrupt, they were not able to manage some of the programs they set up in a way that is realistic for customers, and they mismanaged the shut down of the company by not showing any considerations for the customers, still aggressively marketing shoes right up to the day they closed down the site with no way to contact them. That's exploitative.
I bought many pairs of shoes from them, and my last pair I ordered was right before they went dark. This order number was from almost a year before I made my last order. If the company had given contact information and assisted in resolving final issues, I would have no qualms ordering from them again after they shut down their installment program. But due to the failure to show any consideration for their loyal customers, I would be very careful."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
