- STORE REVIEWS
- PRODUCT REVIEWS
2022-04-12
1/5
Terrible Website
"I rarely write negative reviews, as I do not like to throw shade at other people who are trying their best. But what I experienced working with Bannerbuzz is not excusable and should serve as a warning for anyone who is depending on them for their services.
Last year, I placed an order for table displays that was delayed over 8 weeks with no notification by BannerBuzz. On multiple occasions via chat support and phone support, I was told that the proof had not been approved. On each of these occasions, I gave my approval, but didn't receive any production or shipping updates. After 8 weeks, I got fed up and asked for a refund. Instead, they gave me store credit. Sure, whatever.
Fast forward to today. The website will not let me use my store credit. I go back and forth with support. They tell me to refresh my browser 20 times, never thinking that calling me to sort this out could be a solution. When I call, they offer callback services. 20 minutes later, I'll get a call from Banner Buzz only to hear "no representatives are available at this time".
Come to find out, I cannot use my store credit unless my order total exceeds my credit balance. Ok fine, I guess I'll give Bannerbuzz more of my money to redeem the credit they gave me.
Once I made my purchase, I looked for artwork templates. I could not find artwork templates. What kind of printing service does not list artwork templates on their site?? Ok, so I request the graphics over chat. Only takes 60 minutes with Ankit, who is helpful, but so slow.
Once I got the graphic templates from Ankit, I finally had my artwork ready to submit. They provide a link to "DriveHQ", which does NOT work. There is an upload button. I click it and it says "Uploaded". When I refresh the page, my artwork is gone.
So then, I just go to their contact form and submit my artwork with my own Dropbox links. There is captcha on the form. Even though I pass the captcha check, the form will not submit due Captcha failure.
I have been doing business with Bannerbuzz for nearly 10 years. Until last year, their printing quality was sufficient and turnaround times were great. Something has changed, and their website is a total hassle to use. I would advise staying away indefinitely until things improve. I know I will."
