- STORE REVIEWS
- PRODUCT REVIEWS
2019-11-26
1/5
No clarity on delivery date even after 2 months
"I ordered 2 counter chairs from them about 2 months back and they botched my order the first time . Their website said item delivered but I never received the item . When I called them they asked me to place the order again and I did . And it has been 2 months since I placed an order and they have not delivered yet . It has been almost 3 weeks now since it was first scheduled to be delivered, but everytime as it gets closer to scheduled delivery date , they move it further away. They have a very poor supply chain management system and they do not own the inventory brighter for they have any leverage amount their suppliers . They say that the item is back ordered and that’s why it is taking time . But they already knew that when they rescheduled my delivery the first time . They randomly give me and estimate and one day prior to the expected delivery , they again postpone it . They have done it thrice . And when I call them they say that it is Upto the supplier and they have no info . It appears that they are more of a software platform that just connects us to suppliers . And the unfortunate thing is , they do not take the responsibility if something goes wrong . They just put it on supplier and you can’t deal with the supplier because there is a middle man here . Rest of the retailers also follow a similar business model but they have clarity into the process and have the leverage which helps consumers . They have a much more efficient supply chain management process . This company on the other hand just blames it on the supplier . But I have paid them they need to take responsibility since I trusted them and paid . I guess it is a hit or a miss . If things go fine then I guess it is not problem . But if something goes wrong , then they do not take the responsibility and you have to deal with them . I emailed them twice with no response . Called them to get them to look into this . They don’t have a sense of responsibility neither are they apologetic for the inconvenience that is caused to customers . This is probably my first and last time ordering from them . They should really work on serving customers better . Amazon and wayfair are a lot better when it comes to solving customer issues . I believe these companies are small and aren’t as skilled on how to run a sustainable business. I would request for price match with other retailers if something is cheaper here . Most of them offer a price match . It is a lot less hassle dealing with such irresponsible companies if things go wrong
- Jyothi"
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