- STORE REVIEWS
- PRODUCT REVIEWS
2009-06-02
1/5
"People watch out! This is a real bait-then-switch scam. I can't believe NY City and state attorney still let them exist. I filed a complaint with New York City Dept of Consumer Affairs and am following up on the case. Wonder if someone out there has ever sent some news tip to the CBS 60 minutes investigation on this type of evil e-commerce practice. Hope other fellow shoppers may learn something from our lessons.... My story is quite similar to others posted here. The one of an uninformed and cheap-deal chaser. On May 2, 2009, Saturday, I googled for a Canon 70-200mm f2.8 IS USM lens and Sonic Cameras popped up on top of the result list at the price of $1,049, about $450 lower than most other sites, including Amazon.com and eBay. I checked the website, saw a NYC mailing address in the Company Info section and thought it looked real, compared to other sites which had only toll free numbers. I was wrong! Wish I knew about resellerratings.com then!!! It would have saved me from a month long of anxiety. Since it's Sat the store closed, next day Sun 5/3 called and confirmed about the expedite order. That's when the whole saga started. A guy named Morris talked me into switching to a Sigma lens at the price of $50 more. He said that this new Sigma lens worked better with my Canon XTi. He asked for the 3 digit security code on the back of my credit card. I was so fool and gave it out to him. After hanging up the phone, I did some search and found out that the guy just deceived me. That so-called better Sigma lens was actually sold at the range of $799 for a brand new one, about $250 less than the Canon lens. It was like butterfly running in my stomach. I called back and requested a reversal to the original order. The phone was picked up by a cust svc guy then being transferred to a sales guy. The guy put me on hold forever till a 3rd one answered and said he would take care of it. No confirmation email...Five days later the package arrived and it's the Sigma lens!! Called back immediately and requested an RMA number to return the package. They put me on hold again for about 2+ hours. Finally a guy picked up and said their system was down! He agreed to refund the full amount, thanks God! I shipped the package back the same day. package was confirmed to be delivered at the warehouse 3 days later and yet refund was not credited back till 2 weeks after that. I called and got an explanation that the warehouse was under construction, nobody was there to receive the package!!?? I asked myself, so how could the package being delivered? Someone must have been there and signed off 2 weeks ago! What a bunch of liars!! So basically these guys sit on the $1500 fund for 2 weeks. Just imagine when you multiple the amount by a few dozen of similar cases and you can come up with a good amount of interest they earn on your $$ by using that delaying tactic. The fund was finally credited back to my credit card account after Memorial day. I'll continue monitor the account for 12 months and see if any identity theft may happen. As to these crooks, I believe the law of cause and effect will hit them one day. God bless!"
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