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2019-02-13
5/5
Simple, easy and to the point.
"Never had a bad order with these guys. Most recent was in 2018, I bought a Morel Tempo Sub 10in, Focal 4 channel and a subwoofer enclosure. Enclosure was delayed and they not only called immediately about this, but they gave me a list of other enclosure that would work for the sub. The sales staff understand car audio and installation, not just product descriptions. In short, I got my enclosure only (1) day after getting my sub and 4 channel amp. Everything worked and is still working to this day. Order took maybe 3 days to ship to my place in AZ. As stated above, I never had a problem with this place. Sales staff is knowledgable and easy to work with. Shipping was smooth for me and prices were pretty much the cheapest I could find for my order."
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2019-02-13
1/5
Rockville Audio = Audio Savings = Garbage.
"This place is a complete scam. I was warned about them from a friend who actually knew someone who worked there. But I thought, cant be that bad, they have a ton of ebay and amazon reviews on many products so I figured why not. I bought the house brand "Rockville" 4 channel amp for my girls car and some wiring and installation gear(fuses/fuse holders). This was around November 2017. Not only was every part of the order was wrong, the entire process was a nightmare. 1) It took over 3months to get my order. Every single time I emailed or called about it, "Oh we are sorry, the warehouse messed up blah blah blah" Call them up and I swear they have maybe 3 people working there and they know absolutely nothing about audio. After 2 months, I tried to cancel and get a refund, but nope their policy does not allow you to cancel the order once they claim its in transit. 2) They. lie. A LOT. I was told maybe 30 times my order was shipped and given a bunch of run around for tracking numbers. One guy even came on the phone claiming to be the owner, and give me some BS story about how "they just bought a new warehouse and blah blah blah," they love to blame the warehouse on everything 3) I finally get my packages around the ending of Jan. They sent a 5 channel amp instead of 4. I ordered 20ft of zero gauge wire, they sent maybe 50ft of 4g(BTW the knowledgable sales staff had no clue on the difference between 4g & 0g) As you can imagine I was extremely **** off at this point. It took another THREE months to get a refund. Why so long? Because they argued that they ONLY give refunds back within 14 days of purchase. Even though it took 3months for them to deliver AND they sent me the wrong products, I STILL had to pay a 10% restocking for items I did not order or even USE. I should also mention the entire sales staff was fired, because everyone I spoke to in the ending of Jan were all new employees. It was maybe 4 different people, and none of them had any idea about my order. AND after all of this, they tried to offer me $20 dollars to change my review of them on ebay! This is what buying from Audio Savings is like. Stick to Sonic, Woofersetc even Amazon. Audio Savings are not worth the time+money or hassle."
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