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2020-05-07
1/5
HORRIBLE Customer Service
"Ordered a basked for mom's day. Website "guaranteed" delivery by Mother's Day. Received confirmation with delivery date "on or before 5/8" (which included the $14.95 delivery fee). On 5/6 receive email stating "part" of my order has shipped with an expected delivery date of 5/13. 5/13 (after mom's day) and "part"? I only ordered 1 basket.
Go to the website to find they have substituted the basket I ordered with a cheaper basket and tried to make up the price difference by including a "sweet pepper and onion" salsa (which was the only thing that had shipped so far). So, not only are they trying to provide something completely different than I ordered, they included a salsa that likely has been sitting in their warehouse for years since no one would order that crap.
Call customer service and after an extensive wait on hold the rep tells me they ran out of the basket I ordered and "we reserve the right to substitute items to ensure delivery date". I asked why the didn't contact me to resolve the problem and rep stated "we don't do that because we don't have time to spend all day on the phone". Seriously, that was the response. I kid you not.
So, rather than substituting a nicer / higher priced basket and eating the cost due to their mistake OR providing a similar item and refunding the cost difference (and perhaps providing free shipping) they do the above. AND it won't make it in time for Mother's Day anyway.
Really? I will NEVER order from this supposed "customer focused, premium" gift basket company again as they are neither customer focused nor premium.
ABSOLUTELY HORRIBLE."
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