- STORE REVIEWS
- PRODUCT REVIEWS
2017-06-02
1/5
Delay, followed by delay, followed by nothing
"Ordered(on-line) an outdoor folding chair. When the promised delivery date passed, I went on to the website to get a status. No note at all except "processing." A few days later, I checked and it said the item was going to be delayed another 2-5 days. I emailed customer service to confirm the reason for the delay. The news got worse-they could not confirm the product would even be delivered within the 5 days mentioned on the order. I mean, this is not like a custom built item. I cancelled the order. Note a friend of mine is having the same problem with a different product-delivery date went from May 31st to June 6th. And even that is uncertain. Too bad, it is obvious LL Bean isn't the LL Bean that once prided itself on customer service."
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