- STORE REVIEWS
- PRODUCT REVIEWS
2020-01-30
5/5
Good Customer Service Experience
"I registered an online account and ordered a relatively expensive (for me) chipper/shredder. I chose "ship-to-store" because it had said that this was free. Sure enough, when I added it to my cart it showed a shipping charge, then a credit for the shipping charge. Somewhere along the way during checkout, I didn't notice that they had tacked on a $165 charge for shipping because it was heavy. I noticed this only when I reviewed my confirmation email after I had completed the order. This was rather late at night and CS was not available, so I decided to wait until the next morning and cancel the order. When I got customer service on the phone, she was very pleasant and I asked her if I could cancel the order. She inquired why I was cancelling and I explained the situation. She offered to take the shipping charge off of the order, no questions asked. I was happy - that's customer service! No arguing or hesitation attitude - just seemed to be there to make the customer happy. It happened so fast that I hit refresh and my order was already showing the difference online. I haven't received the item yet - I'll update at that time. But so far, so good for my first experience with this organization."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
