- STORE REVIEWS
- PRODUCT REVIEWS
2007-02-17
1/5
"I ordered a Tyan MB from EWIZ to save a couple bucks and found out when it arrived it was not compatible with my RAID Controller card. They did not carry the recommended MB I needed, So I asked to RMA the board, they said it would cost a 15 percent restocking fee. This would cost $39 plus the $20 they charged for shipping and $20 more to ship back for a total of $79 and I have absolutely nothing to show for it! Think about it, if you just paid $1000 for a C2D or FX CPU and decided to return it they would charge you $150 for someone to walk it back over to the shelf ,even if you didn't open it. Newegg doesn't do this. From now on I will just pay the extra for the extra service and less BS!!!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2005-10-05
1/5
"I ordered a 16 port Minicom KVM switch on 22 Sep and got the auto-response that my order went through. My Mastercard was charged and I waited 10 days and no tracking number or email on status, so I called and they said the price was wrong and they needed an extra $160.00 or they would have to cancel the order. I already had an invoice and they charged my credit card. To my knowledge this constitutes a purchase and for them to ask for more money after the fact is illegal. When I ordered the item it was in stock and now it is not. Someone should have called and my card should have never been charged in the first place. The fact I had to call them is just bad business. I'll be shopping elsewhere for my company from now on."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Least Favorite Stores
5079 reviews
45 reviews
