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Merchant Member
2020-10-26
5/5
Amazing From Beginning to End
"While the price was not the best, or ideal, they were extremely helpful from beginning to end. We called a few times with questions and every person we talked to was knowledgeable and helpful. We felt confident choosing them for our wedding coverage, that our ceremony space required since it was at a park."
2013-08-06
4/5
"I placed an order for 3 backdrops. It said on the website that it could take 2-3 weeks for production. At 4 weeks I called and was told they were busy and it could take 6-8 weeks. At 8 weeks I called again to be told the printer was broken and it would be another 2 weeks. I have called 3 times since then and have been told the EXACT same thing (printer broke, backed up, 2 more weeks). I am now at 13 WEEKS!!!! and still NOTHING!!!! I called again today and they told me AGAIN another 2-3 weeks. I have customers waiting for these backdrops and was hoping to order more for Christmas and after that when I expand and set up my own studio (I work out of my home now) but after this I don't think I will ever order from them again and tell every photographer I know to do the same. I know things take time but 4 months is just terrible.
Today (Aug 7, 2012) I received a call from Erik Gupta, manager at Backdrop Outlet. He was very nice and understanding and upgraded me to different materials to ship out ASAP. I accepted 2 titanium cloths (which I was previously offered with additional charges) and one different type of floor with a non slip back (my main concern about this backdrop is that I plan to use it mostly as a floor with children and didn't want it to slip or bunch). He also said that he would keep the others in production so that if I do not like what I switched it out for I can return them and still get the candysticks I had originally ordered. I am still a little upset that it took so long for this situation to be resolved but I am happy that they did try to help in every way possible once they did get back to me. It was also nice to hear that they plan to discontinue the candysticks (type of backdrop I ordered) and replace it with something else because of the problems getting them to customers in a timely manner. All in all, I do really like their products and am willing to try these new backdrops out. Who knows, maybe I will love them and want more. :) I will update again in a few days after testing them out.......
I used one of the new backdrops in two shoots this past weekend (9/7/13). So far I am liking it a lot. It is wrinkle free, easy to pack up and set up, and there is no glare or reflection. The downside it that it is not very wide (kids move quickly and adults must be centered perfectly) and that it MUST be clamped down (whether to the stand or to a base board) so that it does not move and so the spot where it meets the floor is straight. I also don't like the artist signature in the corner. I understand they want credit but it is very large and distracting in the images. I had to retouch it out of a lot of images. Overall, I am pleased and am looking forward to ordering more in the future as I do really like how they photograph and how little space they take up."
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