- STORE REVIEWS
- PRODUCT REVIEWS
2010-10-20
1/5
"DO NOT RISK AN ORDER WITH THIS COMPANY. The service department is inept and indifferent if anything goes wrong on your order. I ordered an IN STOCK sofa in August. (My receipt is proof)After 2 weeks I called to check delivery date and my nightmare began.Only after threatening a LAWSUIT 60 days later was my sofa finally delivered. 60 days, 12 supervisors (beware - the supervisors provide only 1st names - try asking for "Susan- the supervisor I spoke to at 2:01 pm on Thursday who said she would get back to me that same day and today is Tuesday the following week and she hasn't" and the operater tells you "Which Susan - we have 12 supervisors named Susan".And so it goes for 60 DAYS!!! I spoke to 14 one named supervisors, spent 30 hours total on the phone.(I work part time and had the freedom to spend that kind of time on following up my order - how many of you could invest that kind of time "on hold" and explaining your problem over and over and over to the next supervisor? Anyone?)Had Ballard been honest from the beginning and told me the item was in fact NOT IN STOCK I would have had the option to order from someone else. Instead they strung me along until it was too late. When the sofa arrived no one from Ballard followed up - no apology - NOTHING. BEWARE OF ORDERING WITH THIS COMPANY. MISINFORMATION( a nice way of saying they string you along with lies until your next phone call) is their MO. Shop elsewhere."
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