- STORE REVIEWS
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2013-02-07
1/5
"For those of you who dont want to read this whole review...
DONT BUY FROM LENOVO.
for those of you who want to know why, this is my story.
My experience with Lenovo was FUN! just kidding. It was the furthest thing from fun. Like many other reviews, I had similar experiences with their customer support. But I guess thats what you get when your talking to someone in India about a product thats being made in China, with whom neither have any communication to. I placed an order about a month ago, it was cancelled. So after many phone calls I thought I had placed another order, just to find out a week later that the order was never actually placed. So I used a new email to place another order and BAM! it gets cancelled. Finally the credit card company calls lenovo directly and gets it all straightened out. So my order has an estimated ship date of a week (mind you its been over a week since the original order placement) but what happens next? Order gets delayed, 3 TIMES to a month later. So after reading some reviews of the service and other products, I decide I dont have the time or patience for this anymore, and I call to cancel the order. They tell me the cancellation takes 3 business days to process, and on the fourth business day I receive and email, can you guess what it says? YOU ORDER HAS SHIPPED. WHAT?!?! you mean the order that was gonna take a month to ship? The order that i cancelled? So many phone calls later, the credit card company refuses to pay the bill on the laptop and the people in india - "the customer support" says they will reroute the product back to Lenovo.. Well 3 days later, as of yesterday, a package from Lenovo showed up at my doorstep. Now I have to try and get them to send me the return slip so I can send it back? Serious lack of communication between customer service and the actual production facility. case end point is
DO NOT BUY FROM LENOVO
DO NOT BUY FROM LENOVO
DO NOT BUY FROM LENOVO
get it? I hope so, i would hate for anyone else to go through this absurd process.
But as for the actual product, I dont know how well it works, but if your determined to get a lenovo laptop, tablet, desktop whatever - buy it LOCAL like from best buy or something.
I hope this was helpful, and sorry about the length."
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