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2022-01-05
5/5
Excellent Customer Service/Quality Merchandise
"My order was taking a long time. I contact nbeads.com and they asked me to please wait a bit longer, as the mail has been very slow. Eventually, I made contact again. Customer Service got right on it and shipped it out again immediately. It arrived in excellent condition and I really love the products.
Customer Service is the most important department in any company and nBeads is right on it. Additionally, the quality and selection of their products is very good and is sold for a very reasonable price. I look forward to ordering from them again. This company cannot have pleased me more by their response to my issue."
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2015-02-15
1/5
"I used to order from Spiegel without ever experiencing a problem. It is clear that those days are over.
The dress that I ordered never arrived, although the estimated delivery date had already passed. I contacted customer service by email (I couldn't find any other way to contact them at all) and told them my story, supplying invoice number and all other documentation. They said they are looking right into it. If you hear from them before me, please let them know that I am still waiting!
Fortunately for me, although they had my credit card information, the charge was never put through. Even better, I found an adorable black dress at a local store that fulfills my needs.
Too bad. Spiegel used to be very honorable and reliable. For that reason, I hadn't bothered checking the reviews before I made my purchase. It would have saved me time.
It is very unnerving dealing with a company such as Spiegel. Customer Service has clearly gone down the drain.
FOLLOWUP: Spiegel's finally found time to answer my query on 2/15/15. They claim they no longer have the item I ordered. Funny . . . it is still being shown as available on their website. Further, they confirmed that they did not charge the item to my account. (Hah! as if I would pay it, anyway!) and they apologized. Actually, I am sorrier than they are for even bothering with them in the first place."
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