"I rented a book from them, turned it in over 30 days before the due date, and now; 2 months after I sent the book back (I sent it back on August 8, 2013, they have sent me an email and charged my account for the book charge because according to them they cannot find my book. When I call the rep says that the only person in the entire company who can track the return shipping labels is out until Monday! I do not get paid until Tuesday and the money in my account was for my son's daycare next week so I can work to put myself through school! Now I am pretty much SOL according to them because there is nothing they can do....are you kidding me? This company is a rip off! DO NOT RENT FROM THEM FOR ANY REASON! THEY MAY SEEM CHEAP AT FIRST BUT THEY WILL RIP YOU OFF TO BECOME THE MORE EXPENSIVE AND UNETHICAL COMPETITOR IN THE BOOK RENTAL BUSINESS!"