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2021-07-07
1/5
Total Runaround!
"Placed an order for a patio set which was listed as in stock and would be delivered within 2 weeks. I paid extra for the shippers to bring the set to my 3rd floor deck and unbox everything and put the pieces in place. After a week, the order is listed as backordered 6 weeks. Then a week later the set is listed as shipped? I contacted customer service and they said items were backordered. Not sure what to believe yet….so a few days later the shipper contacts me asking to schedule delivery and I did so, but they said they won’t bring the items inside because of COVID “restrictions”. Well there are none in my area, but according to them that’s their “policy”. So I call Hayneedle customer service to tell them that they shipped with a shipper that won’t do what I paid for. And that there is no way I’m lifting 600lbs worth of furniture with a bad back. They said sorry, they don’t have anyone else to deliver what I’ve already paid for. So basically I cancelled the order for who knows what they actually shipped and were actually unwilling to bring inside my home and just leave it in the street! No thanks, I’ll take my business elsewhere with a professional furniture company not some two-bit operation in bumblf*** middle of nowhere! Don’t waste your time with Hayneedle because customer service is like finding a needle in a haystack! Lol!"
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