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2019-03-14
1/5
BE CAREWFULL, THEY ARE A FRAUDULENT COMPANY WITH NO CUSTOMER SERVICE AT ALL, THEY JUST RIP YOU OFF, THAT’S IT.
"Ordered couple of items, later on checked and found out that the address to be delivered is completely different from what I put as a delivery address. I live in LA and there is no chance I order items to be delivered to Delaware, where I haven’t been in my life. There wasn’t tracking number with the order summary. Contacted their customer service vie online chat, the lady told me that the items are dispatched and they can do nothing. She instead of trying to resolve the issue, which apparently was a glitch of their website, I got a long training on how to buy items in the FUTURE. No practical ideas how to resolve the current one, yet I got a very extensive training from an ASOS rep on future orders. To all my explanations that
The rep also lied to me, she told me that the items are dispatched (was March 10)and nothing they can do about it. She could not provide me with a tracking number though, yet in 3 days (March 13) I got an automated message that the items are dispatched and will be delivered in 7 days and they provided me with a tracking number. I checked the number it really was dispatched on March 13 and to be delivered to a Delaware. She basically was lying the whole time, that items are dispatched. She refused to provide any phone number so I can contact ASOS and talk directly, so we aren’t back and force through messenger, she also refused to escalate the issue to any supervisor. she was just having fun of me. The only feeling I got from the 1 hour e-conversation with her was that she is having fun of me, never experienced that, HORRIBLE FEELING THAT SOMEBODY IS JUST HAVING FUN OF YOU. At the end she ended the conversation, as I contacted them to sell an insurance."
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