- STORE REVIEWS
- PRODUCT REVIEWS
2012-07-11
1/5
"BUYERS BEWARE!!!!
I thought I had struck gold when I saw the advertisement for these "Candy Sticks" drops - only pay $49 for one as long as you purchased 3! As new photographer, the price was almost too good to be true….and indeed, it was.
First, don't be fooled. Your money will be taken immediately from your credit card even though you must allow 4 - 6 weeks for processing on your drops.
Secondly, once those 4-6 weeks passed by, you'll check online and still, the ever so infamous message will be there saying something like, your order is on backorder or is production or something that makes you realize it will taken even longer.
Thirdly, be ready for more excuses. Upon week 7, I called and was told to allow another week or so because they had a problem at a plant. I've read this many times on other reviews but like an idiot, I thought my experience would be different. Another week passed by and again, same message. I finally called and after waiting 30 minutes or so, talked to a woman who then told me my backdrops came in and she would ship them to me express 3 day for FREE.
A few days later, as promised, I got a package.
Fourth, I opened up my package and to my horror, I only had TWO of the THREE backdrops. To make matters worst, one of my backdrops had scribbling over it like a kid had attacked it with a dark blue crayon.
Fifth - I called Backdrop Outlet and waited another 30 minutes before speaking to Eric (?). He told me my other backdrop was still not available because there was a horrible accident at the plant or something. Upon asking about the scribbled backdrop, he said it was part of the drop. I'm not sure but you can check it out yourself CB634 - the white wood one. I do NOT see any markings on that backdrop at all…but whatever.
At this point, I asked for a refund on the backdrop that I still hadn't received and I will be walking away very disappointed, disgusted and dissatisfied. I placed my order on May 5, 2012 and today is July 10, 2012 - I received one crappy backdrop and am still missing another one entirely. You can do the math there. I'm fearful of how long this refund will take but I've waited 2 months now, guess another 2 won't hurt.
If their motto is 100% customer satisfaction, they have FAILED. No discount is worth this nuisance! I'd rather go elsewhere even if their products are more expensive because those places probably DELIVER!!!
BUYERS BEWARE!"
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