- STORE REVIEWS
- PRODUCT REVIEWS
2016-10-07
1/5
Horrible Ordering/Return Experience
"I ordered online, the items never said they were out of stock or on back order. I waited about 10 days, thinking that was enough time to have received items. I called to check on the order to be told my items were on back order and they had no ETA. Funny the items arrived about 2 days later. Clearly there inventory solution isn't working well. I ended up only needing one of the items, so I called to send a return, the woman said no RMA was needed, just send back. I shipped this back, paid $10 in shipping. Waited to see the credit on my card. Never saw it, so I called again...A customer services rep named Mike said oh, it was over 30days we only do in store credit. Why didn't the first woman I spoke to mention that to me? I wouldn't have wasted my time or money in shipping it back. Awful! ~Lisa M."
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