- STORE REVIEWS
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Updated on: 2019-08-29
1/5
SCAM !!! I STILL HAVEN'T RECEIVED MY REFUND BACK!!!
"It was absolutely horrible!!! I ordered my contacts almost two weeks ago. After the order was put through they gave me my the date when I would receive them. I paid a little extra to get them to me faster. But then recieved and email stating they couldn't process my order at this time. So I called and as I was calling them I got a text alert from my bank card showing they took 35.27 from my account. So when i finally talked to someone i told her what was going on and how my order cant be placed but yet you took the money out anyways. I'm was totally frustrated. She told me in return that they would cancel my order and money would be returned in 3 to 5 business days. And I also recieved and email stating that as well. Well it's now gone on day 7 since I cancelled my order and no money returned to me. I had called them yesterday to speak with yet another person and she was the most rudest person I have ever talked to. I explained what happened and how my money was taken out but never returned. So she supposedly looked my account info up and said that it's not their problem that money has not come back to me yet . That they show they released it back and so it must be my banks card. She was rude and had an attitude at this point telling me this. She then goes on to say call your bank and talk to them. They need to send us a release of funds to us showing they have it but havent released it. Well I looked and called to go over my transactions on my card and spoke to someone through the bank and they have nothing that on hold for me and they told me the money was never put back into my account. So after all of that I'm still fighting to get my money back. This company doesnt care about the messed up orders, or that they take money from you before the order was even put through. It's a scam and they've done absolutely nothing to help you fix the problem. So at the moment I'm pretty ****!!!"
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