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2019-10-07
1/5
Stay away from Lorex- HORRENDOUS CUSTOMER SERVICE
"I bought the Lorex Flix FX camera in 2018. Initially bought one but the camera worked so well I bought another for the back of my house.
The product would've received 4 stars but these get knocked down to only one star due to poor customer service.
In August the company changed the software and promised that they would send free camera replacements that will support the new software.
This means my cameras are now redundant and I was told to wait for the new cameras to be shipped from America and it would take 4 weeks. No sign of the camera a month later and when I chased they promised new dates for the cameras to be delivered and those dates have come and gone. When I chased customer services I was told they will give me a tracking number when cameras are dispatched and no tracking number was sent.
This conversation has been repeated several times over email, web chat and the telephone since August. Always ‘the end of the week’ and never any updates.
I’m extremely disappointed as I invested in these cameras to protect my home for them then to be unusable a year later. I would prefer if I was told I will not be getting the cameras so I can cut my loses and purchase another set of cameras.
An action which I will be doing as almost 3 months without security is beyond a joke.
I sincerely hope others read this review and take into consideration the poor customer service once you have purchased your item.
I’m sure I will receive a genetic response below from the company about how they sorry they are but it shouldn’t take a poor review to force them to take action.
I have emailed Feedback@Lorextechnology... as they have suggested. I will also be reviewing their response and action taken. This is to ensure they are not giving false information and trying to pacify the online customers."
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