- STORE REVIEWS
- PRODUCT REVIEWS
Merchant Member
2019-03-06
5/5
Don't know why I didn't try this sooner
"Even when it's a tiny discount, it's worth it. Bought 4 to use in-store last time. The e-code arrived fast and I was able to use it at the register 10 minutes later!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
2017-02-01
1/5
NO FULL REFUNDS
"I will be returning the item I bought (Order # 113074619) because it was uncomfortable and not at all what I was expecting. More than that though, I am appalled at how uncustomer-friendly their returns process is. I dare say, ShoeBuy must derive a great deal of it's profits from the hefty $6.95 "restocking" fee associated with returns. This, incidentally, is why people often fear buying shoes online-- because policies such as this make trying new products risky financially. I know I certainly have never encountered such a roadblock with Zappos, Amazon, or any of their other competitors. No deal is worth anything if the product is unsatisfactory. And even if I were to take the only other route possible and exchange the shoes, I feel I would simply be roped into buying a second product that I, again, cannot return should it too prove unsatisfactory.
Terrible experience, I will NEVER shop here again!"
Detailed Ratings
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Favorite Stores
34216 reviews
Least Favorite Stores
4496 reviews
