"I was scared to death to place my order after reading the reviews, but my experience was excellent! I found the price on their website, but called to talk to a real person since I was making a $2500 purchase. I ordered a Sony 50 inch XBR TV for the best price I could find ($2498). Yes, they offered an extended warranty, but it was an offer, not high pressure, and the price was better than those I had already researched. They recommended shipping by truck and I agreed. Ordered on Monday, received a phone call Wednesday that it was in town and the trucking company would like to deliver Thursday. We were extremely pleased with the service and the product!"