MOTOMAN4540

STORE REVIEWS
PRODUCT REVIEWS

US1Camera / US1Photo (us1camera.com, bestpricecamera.com, us1digital.com. Photomania)

2003-01-15

5/5

"These guys are great. Like many, I got sucked into a bait & switch by first Directsource ($595 incl shipping) and then Cameratopia ($595 incl. shipping) (I know, how dumb can you be?). What a deal! The next cheapest set of prices was $649. What morons would pay that when a little snooping would get you $595 including shipping? OK. After a week of accessories nonsense and back-ordered 2, 3 4 and then 6 weeks (when I refused to cancel the order), I finally used Bizrate and cnet and got to US1camera. Michael was extremely helpful, no B.S. Got the lowest "legitimate" price and agreed to ship 3 day priority to get in on Thursday. On Wednesday, the website showed that it hadn't shipped yet. Called Michael. "No problem, sorry about that, I'm upgrading you free to overnight delivery, so you'll get it tomorrow." I ended up even buying some accessories that I really needed because Michael ended up giving me a dynamite price that beat every other website I checked. Don't let the relatively low price fool you -- these guys are legitimate, responsive and good to deal with!"

Detailed Ratings

Overall quality of the company

Pricing of products and services

Value the company offers

Is consumer focused

Is easy to do business with

Is trustworthy

Is committed to quality products and services

Likelihood of customers making future purchases

Likelihood of customer recommendations

Overall product shipping and delivery process

Being updated on the exact date the delivery was sent

Ease of checking delivery status

Delivering products on-time

Delivering products damage free

Variety of brands and products offered

Overall quality of ordering process

Ability to determine if a product was in-stock real time

Ease of ordering online

Ease of checking order status

Overall customer service

Customer service being easy to reach

Customer service being trustworthy

Customer service resolving problems

Customer service making decisions on their own

Customer service being knowledgeable

Overall web site

Speed of web site

Web site reliability

Web site being easy to use

Directsource

2003-01-12

1/5

"Just like everyone else. Pure bait & switch on the Canon G3. Confirmed that it was in stock, then refused the extras and was immediately told that it would now be 4-6 weeks. When I reminded him that he had just said that it was in stock and ready to ship, he said that it was "in stock" in their "Japanese warehouse" and would take 4-6 weeks to get to their "US warehouse." I decided to mess with them and just keep it ordered. Then I bought from Cameratopia for 595 shipped. I now see here that they apparently do the same thing, although they said it would only be ten business days. We shall see . . ."