- STORE REVIEWS
- PRODUCT REVIEWS
2014-03-28
1/5
"Is there any thing called Customer service,
I have placed an order, order #100078332 (placed on March 22, 2014 2:03:45 AM PDT), payment done through Amazon payments ID: ***-***-****-7620201, no response so far, I dont know what to do now. I have spent almost my one month salary... like a fool, that too after reading reviews on resellerratings and referred by few You tube channels like Pocketnow etc, dont know how most of you guys gave positive reviews..?
I just got one mail confirming my order, thats it,
I have called Negri care and left voice mail due to time zone difference (Im from India) no one bothered to contact me back, how do you call that customer care, who cares for customer,
sent mail to ****@**** through their website,
got below response on 25th March 2014
At the moment your device is housed within our International Facility in Hong Kong. There has been some internal issues causing delays with our facility. As you may know these item typically ship within 24-48 business hours as stated in the product description. Of course this is not the case at the moment but again we are working to resolve this matter in order to fulfill your pending order. We currently can not confirm an exact ship date for your order, however we are doing our best to get your order shipped out as quickly as possible. Once your order is successfully shipped out, you will receive an email confirmation with your FedEx tracking number.
Its already 4th day and they say internal issues causing delays, they should have informed me the same before,
again I have called Negri care at#888-358-6358 on the next day (next night for me, I have to call them at 1.30 AM,they are not available at my day time and they sell devices worldwide..?)
Dont know the representative name, He took my order # and He helped me allot by just reading above mail, At the moment your device is housed within... bla bla
He also confirmed that there is no problem with stock at all, and they will be sending my shipment details soon...
I requested to give me an approximate date of shipping...atleast (Hes gonna disconnect my call if i ask for exact date it seems)He simply refused... We are sorry we cant promise you the approx time..
I have been confirmed again that they are going to ship my order soon...! and disconnected the call.
Now its 28th March 15:43 IST, writing this review waiting for their response... Im gonna call them again tonight lets see how far it goes... I dont want to cancel my order after all this happened to me so far..
Never got such weird experience with any online seller in my life. the worst service ever, I WARN YOU ALL NOT TO BUY AT NEGRI ELECTRONICS at least for International customers its not Your cup of Tea..
Had to end up with order cancellation.
bought new Note 3 from ebay, delivered on next day. fully satisfied."
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