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Merchant Member
2024-06-14
1/5
Never received my item.
"I ordered from SuperWater over two weeks ago. No product and it’s not even been shipped yet. I asked SuperWater to cancel my order. They said they show that my order was shipping. That was over a week ago and still nothing. I contacted them again a few days ago and got a message that they are ‘out of the office’ and closed for a few days. The filter I need is pricey and SuperWater’s price was very reasonable, but I am starting to think they are a scam site."
2018-06-18
1/5
They advertise nonexistent merchandise.
"This is a horrible company! They advertised a set of Bric’s luggage which I ordered. I was promptly charged $550 for it, and then told they didn’t have the set because it was damaged. I had contacted them THREE times to ensure they had what I wanted so I would not have any problems! Still waiting for my money back! The also go by another name PORTMANOS and sell on AMAZON. I saw another piece of luggage on there I wanted, it said they had 15 in stock. I knew better than to trust them. I wrote to them and asked if they actually had it. They said no, not in the color I wanted. I told them they were advertising on AMAZON that they had 15 of them. They told me I was wrong. I sent them a screenshot. They told me bthey would update their listing. Not even an apology. Twice burned by this company... if I could give them negative stars, I would."
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