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2018-02-25
1/5
Inefficient system that is not worth our money and time
"I recently changed from one health insurance to Aetna. Because under my first health insurance coverage I had Briova for humira pen, I was told by Aetna that I could stay with Briova. Note: delivery of 2 injections was 25$ under my first insurance and now is 50$ (this is what happens when there is non competitor for a drug in the market). Anyways, I saw my doctors who sent the prior authorization to have humira approved by Aetna pharmacy, I called Aetna to ensure that I could keep Briova, and I also spent over 30 mins over the phone with Briova at least 3 times to finalize the shipping of the drug since doctors, insurance, and Briova too approved my updates. Last Thursday I got a call from a Briova rep who said that something was still pending. Here we are, I do another riund of calls, make sure that everybody is updated and call back Briova... this time I spoke with another rep ( Tuesday). She said that at the latest my Humira would have arrived on Wednesday.... then Friday....then... today is Sunday and I am with no drug... The level of mediocrity of Briova is beyond imagination. There is basically a joint effort that needs to bring together doctors, health insurance (Aetna specialty pharmacy department in my case), and Briova that phisically ships the drug. This trio thing clearly is inefficient and overpriced. The chances to delay everything is worsened by unavoidable and endless phone calls back and forth. How can people put up with this inefficiency? How can we put up with this!!!! I need this drug for RA and they have no sense of responsibility towards me and other patients. They sell a drug like Humira, so important to conduct a decent life with RA or other auto immune diseases but they act like they are selling you a roll of toilet paper at Walmart. Meanwhile, I am delaying my Humira injection for the absurd inefficiency and incompetence of a so called specialty pharmacy Briova and Aetna.... shame on you both. Your business ****. M."
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