- STORE REVIEWS
- PRODUCT REVIEWS
2003-10-29
1/5
"I bought the Presario x1010us, Centrino 1.3 I first saw at compusa, but decided to order it online, wrong move. The notebook arrived with a series of issues beginning with a bad assembled touchpad, half of it was raised with 3 major bumps that looks like screwheads under it. The integrated wireless is useless it drops connection every 4 or 5 minutes even at a foot from the wireless router. I got it with a defective keyboard, some keys did not respond. The top doesn't snap as it should, one corner stays open about 1/8th of an inch. I would restart the notebook and I will get "System Disc not found error". I called Hp/Compaq right away and they sent for FedEx for an express repair/replacement order. The tech promised me to send my notebook back in 2 days. A week passed by and it wasn't delivered back. I called customer service and no one knew where it was, not even if it in fact was received. I had to send them a fax and Alicia from customer service called to say that they were waiting for an approval to replace the keyboard, she approved it and sent the notebook back to me next day. I expected a perfectly working machine, however I received half programmed, none of the drivers were installed, windows xp home had the "30 days remaining activation", it looks like they re-formatted the hard drive, but didn't activate windows and did not install the drivers. I had to call microsoft and bought a new license and I reconfigured the drivers. The touch pad wasn't replace or repaired, it gets lock or won't move even if the cursor moves it goes back to the same place, it still has the same bumps. The Hard drive failed and I had to buy a new and replace it, I had to call microsoft again and I had to go through a lot of questioning to convince microsoft of what happened. As if it is not enough the top still doesn't close, it looks like they used a hammer or tried to bend it with a wrench since it has a series of hits and scratches on its corners. I called HP/Compaq and let them know, they only said: "Oh, I am sorry, that happens often" "Can we send for your notebook again?" I said no, I asked him if I could buy the touchpad so I could install it myself. He said no, we have to have the notebook to diagnose to see if it needs to be repaired. I told him that the only way I could send it was to be sure they would replace the touchpad and I was willing to pay. He said no, he kept saying the same "it needs to be diagnosed and if it was defective it was going to be repaired or replaced". Why would I waste my time sending it back and expect it to be fixed when they would not do a thing? I learned my lesson: "Never buy an HP/Compaq product again.""
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Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
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Customer service being easy to reach
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