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2020-07-31
1/5
Wish there was a higher horrible rating!
"What an absolute disaster, I will NEVER use Office Depot/Office Max in the future. I'm quickly becoming an Amazon and Staples disciple. Everything that could go wrong, did go wrong. To begin; I ordered a Sauder desk online and was advised of shipment and receipt of the product by Wednesday, July 29th, 2020 between 8:30AM and 5:30PM. I called and scheduled an appointment with your recommended assembler, Apollo for Thursday morning, July 30th, 2020. When it got close to 5:30PM on the 29th I called your customer service department (a false moniker if I ever heard one) and was told delivery would now be at 9PM. No phone call advising me of the delay, no email although you had both as I WAS a Reward member. 9PM rolls around, no delivery, of course, and there wasn’t a phone call or email. So, I call “customer service” again and was promised delivery Thursday morning, July 29th. It begins getting late on Thursday morning and, lo and behold, no delivery, no phone call, no email. So, once again, on the phone and on hold for quite some time. I have now missed TWO DAYS of work as a result of this fiasco of a transaction. Now I’m told it was NOT on the truck and Office Depot/Office Max didn’t know when I would actually receive my, paid for desk. I reschedule Apollo and head to a local Office Depot/Office Max to pickup a replacement desk that they happen to have in stock, 15 minutes from my location. I am told I need to purchase the new desk and that the online discount doesn’t apply; I am also responsible for cancellation of the online order. I call your department that handles cancellations, and refunds and am told that they CANNOT cancel as my desk is out for delivery!!!! Amazing!!! However, I have already purchased the replacement as I have lost all faith in the abilities of Office Depot/Office Max to find their own heads at this juncture. I am told to reject the other desk “when” it arrives. Again, to beat a VERY dead horse, no phone calls, no emails, surprise! So, I get to my location as my online desk is being delivered; I now am the proud owner of two desks, however brief. I reject the order, file a complaint with Office Depot/Office Max and am told I will receive a return call WITHIN 24 hours. Are you prepared by now for this? No phone call, of course. The delivery driver suggests that I call Office Depot/Office Max after ten minutes to verify the rejection and refund. I am told the product is shown as received, not rejected! I am so completely disgusted with this entire purchase and will notify anyone and everyone within earshot, on social media and all available review sites of your absolute disregard for your customers. I am also in the process of exercising whatever remedies are available to me to recover the cost of the desk and the. now three days of lost work. Big box retailers are becoming dinosaurs, if your handling of my problem is indicative of your method of doing business your demise should not be unexpected. Martin Pulley, CEO, Promotions & Partners."
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