- STORE REVIEWS
- PRODUCT REVIEWS
2014-02-28
1/5
"I purchased the HTC First smartphone from Cell2get. First off it took an extremely long time for it to get shipped. When it finally did arrive it was the wrong color. It was a pale blue color and I ordered a black color. So I contacted them about it. First it said you can email so I did and they responded back saying to call. Okay fine. First time I called had to leave message. No response back for 2 days. Tried calling again and line was busy. Finally got through on third attempt. The person did not speak clear English (it was a male and I think his name was Melvin) which was very frustrating. After explaining what happened he basically responded with I do not care. Not once did he acknowledge the mistake or say sorry just tried to brush it off like it was no big deal. Why do they make different color phones in the first place if color does not matter. He did not offer to fix the situation at all by saying do you what to exchange for a new color or offer a partial refund. Or if black was not available, they should have informed me if I wanted a new color and not just assume. At the end he said he will said me a free black case ($3 value big deal). What if I do not want a case. And the case does not cover all the color. So what if the phone was bright pink, what would he say then. Mistakes do happen but to not say sorry about it or try to correct it with a good option is the reason I am giving 1 star because of bad customer service. Will never order from them again."
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