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2013-01-07
1/5
"Much like some of the other reviews on here, my wife had a terrible experience using RedEnvelope. She ordered me a personalized Christmas gift on November 26th and was given a delivery date of no later than December 17th. When December 17th passed by, she called and was told it should be there the next day. When it didn't arrive on the 18th she was told not to worry that it would definitely be there by Christmas. She called again on December 23rd when we still hadn't received it and was told there was a problem with the order and the new delivery date was January 17th. Almost two entire months after the order date and nearly a month after Christmas. She had to cancel the order 2 days before Christmas and was not offered any sort of compensation for her troubles. I'm assuming since it was a personalized gift and they didn't try to get her to take it at a discount that the item had not even been printed yet. I e-mailed them right after Christmas when my wife told me what had happened to voice my displeasure and never heard back. We will never use them again."
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